Terms of business

Prices:

All prices are listed in Danish kroner (DKK) and all prices on the website are inclusive duties and taxes. Prices includes the ordered trip/transport + any added activities. An exception to this is any port charges. Reservation fee is 15% of total amount and are non-refundable . Sailing the inner Danish waters are exempt from VAT.

Business Customers: An invoice will be sent as a PDF-file to the requestor via email.

Private Customer: Deposit must be paid immediately upon booking. Remainder cash before departure.
Paid deposit will be returned upon timely cancellation.

Delivery:

Tours are based upon terms agreed via mail. This regards departure time, point of pick-up and drop off, duration and destination.

If there is something that is not consistent with the ordered, you are requested to contact Watertours immediately so that Watertours can remedy any errors regarding your order.

On the day of your event applies: Agreed time is the time of departure. Your meeting time is minimum 15 minutes prior the pick-up time on the location agreed upon within the booking. Late arrival, and in case it is possible/necessary, the sailing time shift equivalent with the delay on payment of latency. Applicable rate for latency can be found within the price section per started half hour rate.

Returns:

The Danish e-commerce law is normally 14 days for cancelations regarding trade via the internet. This does not apply to transport, cf. Consumer Contracts §9 paragraph 2 and §17 paragraph 2. If you need to make a cancellation or downgrade or otherwise change your reservation, you are recommended to establish contact with WaterTours.dk by mail as soon as possible.

Cancellation or downgrading of time/scope must be given with at least 14 days notice prior to the day of the event. For bookings with more than 2 boats (big-events) the cancellation period increases to 4 weeks prior the day of the event. (Refund of booking fee, credit card duties etc. is not possible).

Late canelation/downgrade are not possible and will be fully billed.

Quantity discounts obtained on the basis of quantity ordered, will be cancelled by any downgrade.

In the case of a vessel is deleted during a large event, there will be given a refund according to the percentage downsizing of the event. But only regarding the price of the deleted vessel. Be implemented great event despite withdrawal without significant inconvenience to the requestor, reimbursement is ex gratia. For WaterTours.dk any dissemination of cost to third parties in connection with the execution of the event (Eg. lease of land/water area, deposits, external equipment, personnel, vehicles ext.) Valid our reservation fee and third party terms and conditions.

Force majeure: In conditions where commissioned sailing is impossible because of technical failure, accident or bad weather and therefore the in tire or part of the event must be canceled from our part, WaterTours.dk not be liable for any customers economical losses.

Important: Agreed time is the time of departure. Meeting time is minimum 15 minutes prior departure time at the agreed place. Late arrival and in case it is possible, or necessary, sailing time shift equivalent to the delay on payment of waiting time. The charge for waiting time: 900,- DKK per started half hour.

Tickets and vouchers are non-refundable after reservation.


Privacy Policy

Your personal data will help us create your account and to support your user experience throughout this website, as well as provide us with data to ensure that we can provide a fantastic experience at sea. As well as track transfers in our webshop to accounting, pin point errors and complete orders.

We collect following data about you when you book at RibAlex.dk:

  • Your IP Address
  • Full Name
  • Your country
  • Your address
  • Phone number
  • Email address

 

For how long do you store my data?
Due to accounting purpose we will clear our database with your information every January.

If you whish to know what data we have stored about you. Please get in touch with us stating your email address and booking number and we will provide you with your data.

If you whish to be deleted from our database. Feel free to contact us with your email address and booking number and we will clear all your data from our server once we confirmed your identity.

For any data-related issues please feel free to contact us with your email address.
booking@ribalex.dk

Bank Information:

Danske Bank
Reg. No.: 4180
Account No.: 3148164134
IBAN: DK 1930 00 3148164134
BIC (Swift-adress) DABADKKK
MobilePay: 94420

 

Company Information
RibAlex.dk is part of CPH Shipping Group.

CPH Shipping ApS
CVR No.: 31263530

Address: Refshalevej 340, 1432 Copenhagen K.
Phone: (+45) 28 40 68 70