F.A.Q.s

POINTS OF DEPARTURE

Malmö Area

We have 3 spots in Malmö.
By operating in and around Malmö apply slightly different prices, please contact us to find the right solution for your needs.

Malmö, Dockan Marina

Malmö, Center

Malmö, West Harbor

BEFORE THE TRIP

Participants must be enlisted on the passenger list prior to sailing. Participants must wear life jackets (supplied by Ribalex.dk.)
For the sake of the pontoons og due to fire safety precautions, smoking on board is NOT allowed.

DRESS CODE?

Sharp and pointy objects (rivet belts, stiletto heels, key chains), are not allowed, as they can cause damage to the pontoons.
Attire during Summer (May 1st to September 30th): nice weather conditions : Wear an Outdoor- or similar wind-/waterproof jacket. windy or rainy conditions: Bring/wear rainwear. Practical footwear. If desirable, thermal suits can be rented during Summer season.
Attire during Winter (October 1st to Aprl 30th): We provide thermal survival suits. Important: Bring your own fleece or sweater as well as headgear and gloves. Under normal conditions you will not become wet during the drip, but the possibility cannot be excluded. The air feels colder on the water, and wind can cause spray to enter the vessel.

WILL WE BE WET DURING THE TRIP?

Under normal conditions you will not become wet during the drip, but the possibility cannot be excluded. The air feels colder on the water, and wind can cause spray to enter the vessel. Therefore, wear practical windproof clothes and bring light raingear (mandatory under rainy conditions).

CAN WE BRING BAGGAGE?

Only limited amounts of baggage can be brought, such as light sports bags or small backpacks. 100 percent dry storage cannot be guaranteed. Electronic equipment and other personal belongings are brought at your own risk.
Loose objects can be blown overboard and should therefore be packed in secured bags. Only limited amounts of baggage can be brought and 100 percent dry storage cannot be guaranteed. under rainy conditions all participants will be provided with safety glasses to secure full view. The wind at high velocities may irritate the eyes – therefore safety glasses are available on request. Long hair should be carried in a pony tail or similar. Remember extra hairbands if necessary.

WILL MY CAMERA BECOME WET?

Mobile phone, MP3 player, cameras and other electronic equipment are brought at your own risk. There is a possibility that it will become wet, and RibAlex.dk does not take responsibility for belongings that are lost, wet or in other ways damaged. Consider leaving such items ashore.

CAN WE BE MORE PEOPLE ONBOARD?

All of our vessels are approved by the Danish Maritime Authority to carry 12 passengers. If your company is larger, we can provide additional vessels.

CAN WE DRINK ONBOARD?

If so agreed, beverages can be brought in cans or plastic bottles. Beverages must be appropriately secured in a suitable bag. Glass bottles will be left ashore. Liquor cannot be consumed onboard.  Participants are not allowed to be drunk/intoxicated.

WHAT IF I AM PREGNANT?

It is a prerequisite that the participants are in good physical shape, as the trip, depending on the weather conditions, can be compared to extreme sports. Participants with physical injuries or weaknesses (bad back, whiplash etcetera) and pregnant women cannot participate in speed sailing.
Ribalex.dk has the right to reject intoxicated passengers as well as obese passengers that are not able to wear security equipment as requested by the authorities.

CAN WE GO WATERSKIING?

Unless you are experienced, water skiing is more difficult than it appears. We therefore recommend, especially for bachelor parties, other and easier water sports, where a bride or groom to be can participate without prior experience, to the entertainment of the entire party. (In case of water skiing, a miximum of 8 participants).

SAFETY ONBOARD

Sikkerhed

THE DANISH MARITIME AUTHORITY HAS CREATED A WEB PAGE SOLELY ON APPROVED RIBS. LOOK HERE.
Please note that among RIB operators and other boat rental companies, a relatively large part consists of unauthorized vessels and captains. We take your safety and security seriously – ask to see the speed authorization for the vessel you are boarding!

Our captains is certified with a license and our RIBs are inspected and authorized for passenger transport by the Danish Maritime Authority.
You will receive our safety instructions prior to boarding.

USEFUL INFORMATION REGARDING RIB SAILING:

Attire during Summer (May 1st to September 30th):
nice weather conditions : Wear an Outdoor- or similar wind-/waterproof jacket. windy or rainy conditions: Bring/wear rainwear. Practical footwear. If desirable, thermal suits can be rented during Summer season.
Attire during Winter (October 1st to April 30th):
We provide thermal survival suits. Important: Bring your own fleece or sweater as well as headgear and gloves. Under normal conditions you will not become wet during the drip, but the possibility cannot be excluded. The air feels colder on the water, and wind can cause spray to enter the vessel.

Physical conditions:

It is a prerequisite that the participants are in good physical shape, as the trip, depending on the weather conditions, can be compared to extreme sports. Participants with physical injuries or weaknesses (bad back, whiplash etcetera) and pregnant women cannot participate in speed sailing.
Ribalex.dk has the right to reject intoxicated passengers as well as obese passengers that are not able to wear security equipment as requested by the authorities.

Download valuable information in PDF-format here.

AT BOOKING

Please inform:
- Date and time
- Point of departure and destination
- Number of participants
- Whether you have specific wishes for your trip, or whether you want one of our prearranged trips or campaign offers.

WITHDRAWAL

In case of withdrawal please refer to our rules regarding right of cancellation.

Right of cancellation:

According to Danish law governing e-commerce, deals entered on the internet are normally subject to a right of cancellation for a period of 14 days. However, according the Danish act on consumer contracts (Forbrugeraftaleloven, § 9, stk. 2 and § 17, stk. 2) this does not apply to transportation. We therefore recommend the customer to contact RibAlex.dk via e-mail as soon as possible, if change or cancellation of a booking should become necessary.
Cancellation or downgrade of duration or route must take place at least 14 days prior to the agreed time of service. When reserving more than two RIBs (large scale arrangements) cancellation or downgrade must take place at least 28 days prior to the agreed time of service. (refund of reservation fee, credit card fee et cetera is not possible).
Cancellation or downgrade later than specified above is not possible, and the full price of any such reservation will be invoiced.
Large scale discounts achieved on the basis of a certain amount of reserved service will be revoked in case of any downgrade to the reservation.
Should single vessels fail to take part during large scale arrangements refunds are given proportional to the percentage of degradation of the large scale arrangement and only proportional to the price of the vessel in question. In case a large scale arrangement is completed, regardless of single vessels’ failure to take part in the event, without significant disadvantage to the requestor, refusion will be given ex gratia. For the possible propagation of cost to third party in relation to the settlement of an arrangement (e.g. rental fees, deposits, external equipment, crew, vessels et cetera) our reservation fee and third party terms of agreement apply.

Force majeure:

In conditions where services booked are rendered impossible by technical breakdown, accidents/emergencies or storm or similar extreme weather conditions and therefore has to be cancelled fully or in part by us, RibAlex.dk cannot be held responsible for any possible economic loss of the requestor.

Important: Please note that we depart at the agreed time – meet up at least 15 minutes before agreed time of departure. When you are delayed, and if possible and/or necessary the sailing time can be postponed equivalent to the delay by covering the cost of the waiting time.
Cost of waiting time: DKK 900 for each half hour or part thereof.

OUR ACCOUNT INFORMATION

Bank: Danske Bank
Account: 4180 3148164134
Swift: DABADKKK
IBAN: DK 1930 00 3148164134

MobilePay: 94420

 

Company Information:
RibAlex.dk is part of CPH Shipping Group.

CPH Shipping ApS
CVR: 26195349

Click here for our business terms